Regarding all support requests related this site, please email firstname.lastname@example.org
You should recieve your download links via the email address you provided immidiatly after your payment is complete. Please also check your junk mail folder. If you have not recieved your download links 15 minutes after purchace then please contact our support team. Alternativly, If you have registered for an account with us, you can login and manage your orders via your customer dashboard.
If you have purchaced many videos, try downloading them one video at a time. If you download them all at once it will slow down the download time, and the download will possibly timeout. It could also be problems with the AWS servers. Try waiting 2 hours, and if you still can't download the videos, then please contact our support team.